Easyworkorder makes it easy to update your employees’ profile, whether correcting the spelling of their name, updating their email address, giving them access to additional buildings, changing the problem types they are responsible for, updating their security rights, and more. Here’s a quick How-to: 1. Go into the Administrator Portal 2. Click on the Employees […]
Category: How-to Videos
Adding Another User for an Occupant
Occupants can have multiple people setup and they all can have access to the work orders for that company. Setting them up is quick and easy. Note that you must have administrative rights to be able to do so. There are two requirements: All required fields, denoted by a red asterisk, must filled in Emails […]
Employee Security Rights
Easyworkorder gives you the ability to assign different administrative rights to your employees. Here’s a quick How-to: 1. Go into the Administrator Portal 2. Click on the Employees tile 3. Locate the employee you want to set administrative rights for and click the pencil next to their picture or avatar 4. Once their Employee […]
Resetting an Occupant’s Password
Sometimes an occupant or tenant calls and says they forgot their password. Resetting it for them is really easy. Any employee can send a password reset to an occupant. There are two places to send password resets. Watch the following How-to video, below, to see how to reset a password for an Occupant.
Resetting an Employee’s Password
Forgetting your password is a bummer. But getting it back is really easy. Any employee can send a password reset to another employee. There are two places to send password resets. Watch the following How-to video, below, to see how to reset a password for an employee.
Reservable Resource Types
In Easyworkorder you can setup any type of reservable resource: a freight elevator, loading dock, conference room, almost anything. Before doing so, you need to ensure that those “types” are available. Easyworkorder comes pre-setup with four reservable resource types. Use them if you want. Change them, as well. Watch the following How-to video, below, to […]
Work Order Notifications
In Easyworkorder work order notifications are an essential aspect of communication. Your team needs to stay abreast of all that goes on with your properties. Watch the following How-to video, below, to see how to set them and change them.
Scheduling Recurring Work Orders
In Easyworkorder you can create recurring work orders for buildings. We call this Building Preventative Maintenance. They’re different from Equipment PM, in that they’re work specific to buildings and are for things like annual window washing, or power washing the front entrance to a building, or restriping your parking lot. Watch the following How-to video, […]
Setting up Problem Types
Problem Types are integral to every work order. They represent the categories of work for all requests that come into the system. You can customize them to be anything that you want. For example, you can have a generic problem type called, HVAC, for tenants to use when they have issues with their suites being […]
Setting up SLA Policies
Service Level Agreement (SLA) Policies are the urgencies used in work orders. They establish the due dates and times when issues are submitted. There are four urgency levels in Easyworkorder: Low Medium High Urgent When work orders are created, users select what the urgency level of the request is. For example, a broken window in […]